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"Team API Keys not authorized to perform this action." for User API


I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team ( I am admin of the team, but I guess I will need a global API Key maybe? How can I get one? I need to fetch the full name of the team's members.


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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 28, 2022 • edited

Hi @lucas tomasini ,

That's correct - Team API keys are restricted to the User API - so you would need a Global API key.

Global API keys can be from a global API integration - meaning No Team is assigned to the integration, or from the Settings >> API Key Management tab.

If you do not have access to global integrations (found under the Settings >> Configured Integrations tab), or the API Key Management tab, then your role is restricted to these permissions.

You'd want to connect with either an account Admin or Owner to shared an API key with you.

If we don't have access to a Global key, how can we set recipients/users in the escalation or schedules if we don't have their id.

I wanted to do something like


    recipient {
      type = "user"
      id   =
I understand that we can get all the ids of the users from 
data "opsgenie_team" "team" {
  name = "Team"
but how do we know where to set the ids in escalation and schedule if we don't have the names of the users in the member block?

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