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Hi @Daniel_Leite thanks for your question! Can you elaborate just a bit :) Are you trying to trigger an incident based on typing a special slack command or UTF-8 character? Or are you trying to include emojis in your alerts?
It is adding emoji. I was thinking to add some icons related to priority (the priority colors aren't bad, but P4 and P5 have the same color and to me, P4 is warning and P5 is info) and add country flags related to some sites ... this if this is even possible :)
Thanks for help!
currently this isn't possible. We do have a feature request regarding customizing the priority. I will add you to that. What you can do is add emojis in the description and message of the alert.