opsgenie and alertmanager integration yaml file

Guillaume Bettayeb January 25, 2022

Hi everyone,

I am trying to get alertmanager to forward alerts to opsgenie.

I have had a look at https://prometheus.io/docs/alerting/latest/configuration/#opsgenie-receiver-%3Copsgenie_config%3E - but reading that page didn't help much.

 

I found the following thread on this forum: https://community.atlassian.com/t5/Opsgenie-questions/Alert-notification-template-for-alertmanager-prometheus-to-send/qaq-p/1560666

but then again when I run that code, I get the following error in the alertmanager container:
err="yaml: unmarshal errors:\n line 10: field priority not found in type config.plain"

Below is my alertmanager.yml file:

global:
  resolve_timeout: 1m
  opsgenie_api_url: 'XXXXXXX'
  opsgenie_api_key: 'XXXXXXX'
receivers:
  - opsgenie_configs:
    - responders:
        - type: team
          name: "TwigOps"
    priority: '{{ range .Alerts }}{{ if eq .Labels.severity "critical"}}P1{{else if eq .Labels.severity "warning"}}P2{{else if eq .Labels.severity "info"}}P3{{else}}P4{{end}}{{end}}'
    name: opsgenie
route:
  group_by: ['alertname','service']
  receiver: opsgenie
  repeat_interval: 5m

 

Is there a template file I could download? It seems to me that the above code might be missing some declarations which is why "priority" is not found as a field.

 

Thanks for your help

1 answer

0 votes
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2022

Hi @Guillaume Bettayeb ,

 

Have you tried it with setting priority as just a value of "P1", "P2", etc.?

I am wondering whether the conditional statements you are using for the priority field is are whats causing the issue.

 

If you could change it to just a hardcoded priority value of P1, P2, P3, P4, or P5, that would help rule out what's causing the issue with the priority field.

 

Thanks,

Samir

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