I am having issue setting up the connection between opsgenie and jira service desk. I would like that when a ticket is created, an alert would be created on opsgenie.
I have the following routing rule where a ticket with "Issue Type" ct_scanner would get routed to a chosen escalation schedule.
I have the following webhook automation set up in jira :
And the "Issue Type" is present in the extra properties
But when I create the ticket, no alert is created in opsgenie. I am not sure what I am missing.
Hi @rockandsalt ,
The Routing Rule wouldn't have any affect on the JSM issues creating Opsgenie alerts.
But I also see you have an Automation Rule configured. Instead - you will want to configure a webhook under the Webhooks tab.
Automation Rules are not supported at this time. This will help configuring a Webhook: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Configuration-in-Jira-Service-Management
Try this, and let us know whether or not any alerts are created following!
This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
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