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jira service desk webhook not triggering alert in opsgenie Edited

Hi,

I am having issue setting up the connection between opsgenie and jira service desk. I would like that when a ticket is created, an alert would be created on opsgenie. 

 

I have the following routing rule where a ticket with "Issue Type" ct_scanner would get routed to a chosen escalation schedule. 

jira_ticket.PNG

opsgenie_routing.PNG

I have the following webhook automation set up in jira : jira_automation_webhook.png

And the "Issue Type" is present in the extra properties

extra_properties.PNG

But when I create the ticket, no alert is created in opsgenie. I am not sure what I am missing. 

1 answer

0 votes
Nick H Atlassian Team Jun 01, 2021

Hi @rockandsalt ,

The Routing Rule wouldn't have any affect on the JSM issues creating Opsgenie alerts.

But I also see you have an Automation Rule configured. Instead - you will want to configure a webhook under the Webhooks tab.

Automation Rules are not supported at this time. This will help configuring a Webhook: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Configuration-in-Jira-Service-Management

Try this, and let us know whether or not any alerts are created following!

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