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jira service desk webhook not triggering alert in opsgenie
Edited
Hi,
I am having issue setting up the connection between opsgenie and jira service desk. I would like that when a ticket is created, an alert would be created on opsgenie.
I have the following routing rule where a ticket with "Issue Type" ct_scanner would get routed to a chosen escalation schedule.
I have the following webhook automation set up in jira :
And the "Issue Type" is present in the extra properties
But when I create the ticket, no alert is created in opsgenie. I am not sure what I am missing.
1 answer
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