Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

incident_api.create_incident fails with Unauthorized, but same REST with Postman works

When posting with Postman, it works fine, but when I try to create an incident with the Python API, I get:

opsgenie_sdk.exceptions.AuthenticationException: You are not authorized to perform this action: (401)
Reason: Unauthorized: apiKey is invalid or integration is disabled

Here is a super simplified version of the python, opsgenie_api_key is just the guid without the 'GenieKey ' prefix:

def simple_create_incident(opsgenie_api_key, message='Alert', description='Description', priority='P5', asynchronous=False):
create_response, request_id = None, None
conf = opsgenie_sdk.configuration.Configuration()
conf.api_key['Authorization'] = opsgenie_api_key
api_client = opsgenie_sdk.api_client.ApiClient(configuration=conf)
incident_api = opsgenie_sdk.IncidentApi(api_client=api_client)
asc_time = time.asctime()
message = f'{message} @ {asc_time}'
body = opsgenie_sdk.CreateIncidentPayload(message=message, description=description, priority=priority)
if asynchronous:
thread = incident_api.create_incident(create_incident_payload=body, async_req=True)
create_response = thread.get()
create_response = incident_api.create_incident(create_incident_payload=body)
request_id = incident_api.api_client.last_response.getheader('X-Request-ID')
return create_response or request_id


1 answer

0 votes

Hi Matt!


The error response you're getting *usually* indicates that the API key you're using is incorrect or has been deleted or rotated in your Opsgenie account. Using your example code, I was able to set that up and successfully generate new incidents, when using an api key generated from the 'API Key Management' section of the app, granted with the 'Create and Update' rights. 


Could I have you generate a new API key in your account with those rights granted, and test it out once again? If you're still getting the same error, please let me know, and I we can take a closer look. 





Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,358 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you