Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

incident_api.create_incident fails with Unauthorized, but same REST with Postman works

When posting with Postman, it works fine, but when I try to create an incident with the Python API, I get:

opsgenie_sdk.exceptions.AuthenticationException: You are not authorized to perform this action: (401)
Reason: Unauthorized: apiKey is invalid or integration is disabled

Here is a super simplified version of the python, opsgenie_api_key is just the guid without the 'GenieKey ' prefix:

def simple_create_incident(opsgenie_api_key, message='Alert', description='Description', priority='P5', asynchronous=False):
create_response, request_id = None, None
conf = opsgenie_sdk.configuration.Configuration()
conf.api_key['Authorization'] = opsgenie_api_key
api_client = opsgenie_sdk.api_client.ApiClient(configuration=conf)
incident_api = opsgenie_sdk.IncidentApi(api_client=api_client)
asc_time = time.asctime()
message = f'{message} @ {asc_time}'
body = opsgenie_sdk.CreateIncidentPayload(message=message, description=description, priority=priority)
if asynchronous:
thread = incident_api.create_incident(create_incident_payload=body, async_req=True)
create_response = thread.get()
create_response = incident_api.create_incident(create_incident_payload=body)
request_id = incident_api.api_client.last_response.getheader('X-Request-ID')
return create_response or request_id


1 answer

0 votes

Hi Matt!


The error response you're getting *usually* indicates that the API key you're using is incorrect or has been deleted or rotated in your Opsgenie account. Using your example code, I was able to set that up and successfully generate new incidents, when using an api key generated from the 'API Key Management' section of the app, granted with the 'Create and Update' rights. 


Could I have you generate a new API key in your account with those rights granted, and test it out once again? If you're still getting the same error, please let me know, and I we can take a closer look. 





Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

How do I use Zebrium + Opsgenie for Root Cause Analysis (RCA)?

This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA.  We all know the drill. 💤 You'r...

291 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you