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Is there a way to escalate to all users in a schedule or to simulate such behavior?
There are options to escalate to on-call, previous, and next users, and to route to other teams, but nothing (obvious) to escalate to all users in a schedule.
Hi @tgc875 ,
Like you mentioned, escalations do not have this rule. The only workaround I can think of is creating an additional schedule that has all these users on-call.
The best way to accomplish this is having each user dedicating to their own rotation. With this each user would be considered on-call, and you'd be able to add a rule to the escalation that notifies the on-call users in this new schedule after x-minutes.
That configuration might look something like this:
Hope this helps! Let us know if you have any questions.