Is there a way to escalate to all users in a schedule or to simulate such behavior?
There are options to escalate to on-call, previous, and next users, and to route to other teams, but nothing (obvious) to escalate to all users in a schedule.
Hi @tgc875 ,
Like you mentioned, escalations do not have this rule. The only workaround I can think of is creating an additional schedule that has all these users on-call.
The best way to accomplish this is having each user dedicating to their own rotation. With this each user would be considered on-call, and you'd be able to add a rule to the escalation that notifies the on-call users in this new schedule after x-minutes.
That configuration might look something like this:
Hope this helps! Let us know if you have any questions.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events