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escalate to all users in schedule

Is there a way to escalate to all users in a schedule or to simulate such behavior?

There are options to escalate to on-call, previous, and next users, and to route to other teams, but nothing (obvious) to escalate to all users in a schedule.

1 answer

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2 votes
Answer accepted
Nick H Atlassian Team Feb 25, 2021

Hi @tgc875 ,

Like you mentioned, escalations do not have this rule. The only workaround I can think of is creating an additional schedule that has all these users on-call.

The best way to accomplish this is having each user dedicating to their own rotation. With this each user would be considered on-call, and you'd be able to add a rule to the escalation that notifies the on-call users in this new schedule after x-minutes.

That configuration might look something like this:

esccomm1.jpg

 

Hope this helps! Let us know if you have any questions.

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