Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Zabbix and opsgenie: Could not execute - No permissions


I want use opsgenie to ack problems on Zabbix (via Marid). When i ack on opsgenie, on the /var/log/opsgenie/marid/script.log i have message:

ERROR: [Acknowledge]: Could not execute at Zabbix; reason:No permissions to referred object or it does not exist!

I checked via API alert id and it's exist.

Someone have similar problem and know how to fix it?

Zabbix 4.2.5
Java Version "12.0.2" 2019-07-16


2 answers

1 accepted

0 votes
Answer accepted
Robert Atlassian Team Aug 15, 2019

Hi @Ziemeck


Can you try installing Java 8 (either as default or an "alternative" version), restart Marid, then try acknowledging the alert again?


I think Java 12 changed how Java/Groovy ends up interpreting certain data types. So when the script attempts to acknowledge the event it interprets the variable as a list of bytes instead of a string. If switching to Java 8 isn't a realistic option then we can try explicitly setting it as a string in the script, but I'm not sure if that resolves the issue. 

Hi @Robert 

Thanks for reply.
I installed Java 8 and I manage to do ACK - no problem with permissions. Thanks again for your help

Hi there, 


We have seen this issue come up in the past and it has been due to permissions for the opsgenie user inside the Zabbix interface. We suggest ensuring the user is a Zabbix admin and the Zabbix admin user type does need to have the ability to execute actions on the host. 

We hope this helps!


Thanks @Chris DeGidio  for reply.

My user have all of permissions but still doesn't work. I try with Java 8 and it looks good.

Thanks for your time

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

197 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you