Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Zabbix and opsgenie: Could not execute - No permissions


I want use opsgenie to ack problems on Zabbix (via Marid). When i ack on opsgenie, on the /var/log/opsgenie/marid/script.log i have message:

ERROR: [Acknowledge]: Could not execute at Zabbix; reason:No permissions to referred object or it does not exist!

I checked via API alert id and it's exist.

Someone have similar problem and know how to fix it?

Zabbix 4.2.5
Java Version "12.0.2" 2019-07-16


2 answers

1 accepted

0 votes
Answer accepted
Robert Atlassian Team Aug 15, 2019

Hi @Ziemeck


Can you try installing Java 8 (either as default or an "alternative" version), restart Marid, then try acknowledging the alert again?


I think Java 12 changed how Java/Groovy ends up interpreting certain data types. So when the script attempts to acknowledge the event it interprets the variable as a list of bytes instead of a string. If switching to Java 8 isn't a realistic option then we can try explicitly setting it as a string in the script, but I'm not sure if that resolves the issue. 

Hi @Robert 

Thanks for reply.
I installed Java 8 and I manage to do ACK - no problem with permissions. Thanks again for your help

Hi there, 


We have seen this issue come up in the past and it has been due to permissions for the opsgenie user inside the Zabbix interface. We suggest ensuring the user is a Zabbix admin and the Zabbix admin user type does need to have the ability to execute actions on the host. 

We hope this helps!


Thanks @Chris DeGidio  for reply.

My user have all of permissions but still doesn't work. I try with Java 8 and it looks good.

Thanks for your time

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

172 views 1 6
Read article

Atlassian Community Events