Zabbix and OPSGENIE - resolved problem not received

[Anacleto]

Hi,

I've integrated Zabbix 6.0 with Opsgenie as indicated here: https://www.zabbix.com/integrations/opsgenie

I receive all the error messages but I don't receive the messages when they are RESOLVED. Is there a way to update the error messages to RESOLVED status when they transition to that state in Zabbix?"

I configured an E-mail integration as workaround to receive these mail but they arrive as new alert obviously.

Thank you,

Regards.

[Jonas Martinez]

Hi Anacleto,

A general rule of thumb is that Opsgenie can only perform an action if it receives a payload from the integration. In this case, we'd need to confirm if Zabbix is sending us the payload when the status is set to RESOLVED in the first place.

You can verify this by going to Settings -> Logs to monitor the incoming payloads to Opsgenie. Then you would move a ticket to RESOLVED on Zabbix. If we do not receive a payload, this configuration should be looked at from the Zabbix point of view.

If we receive a payload but it creates a new alert or if it doesn't filter through any of the integration rules, we would need to configure the integration to interpret those payloads as an acknowledge or close action in Opsgenie. Hopefully this clears things up but I encourage you to open up a support ticket with us for further assistance.

Thanks!