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Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user

Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user is already having a JSM account ? 

 

 

1 answer

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Hey John,

If your JSM and Opsgenie is merged you may add the Stakeholders using the method mentioned here: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/

If they are un-merged then the Stakeholders should automatically be added as mentioned here: https://support.atlassian.com/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/

However, if you are still unable to add Stakeholders feel free to open up a ticket to us here: https://support.atlassian.com/contact/#/ so we can access your account and further investigate any abnormalities on your end.

Kind regards,

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