If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts:
1. For the responder user (as expected).
2. For the user who created the incident.
Why does the incident creator has to acknowledge an alert? Am I missing something?
Hi @Rodolfo ,
Yes - this is expected behavior. When you create an incident, it creates a Responder Alert for each user/team that is a responder on the incident.
When you create an incident manually, it also creates an alert for the person who created the incident. There isn't a way to change this behavior, but we have a feature request to be able to disable this. I can add you to that request.
Please let us know if you have anymore questions!
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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