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Why is an alert created for the incident creator?

Edited

If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts:

1. For the responder user (as expected).

2. For the user who created the incident.

 

image.png

 

Why does the incident creator has to acknowledge an alert? Am I missing something?

1 answer

1 accepted

0 votes
Answer accepted
Samir Atlassian Team Jan 15, 2022

Hi @Rodolfo ,

Yes - this is expected behavior. When you create an incident, it creates a Responder Alert for each user/team that is a responder on the incident.

When you create an incident manually, it also creates an alert for the person who created the incident. There isn't a way to change this behavior, but we have a feature request to be able to disable this. I can add you to that request.

 

Please let us know if you have anymore questions!

 

Thanks,

Samir

Hi @Samir, thanks for your response.

 

Yes, please. Add me to the request.

 

Regards

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