Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What plan includes the Zendesk integration?

What level plan do I need to get the Zendesk integration?

3 answers

2 accepted

1 vote
Answer accepted
Nick H Atlassian Team Dec 08, 2021

Hi @Robert Staffeld ,

To add a Zendesk integration, your Opsgenie plan will need to be either Standard or Enterprise. This integration is not included with our Free or Essentials plans.

You'd also need to be subscribed to a Standard or Enterprise plan to use the Zendesk app because this requires a global API integration (assigned to No Team) - and these are also only included on the Standard and Enterprise plans. Free and Essentials plans require a team to be assigned to any integration: 

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk-app/

 

After reviewing out documentation of the actual Zendesk integration, I realize it doesn't mention what plan is required:

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/

On my end I'll enter a ticket with engineering to edit this! Let us know if you have any other questions.

Thank you, that's what I was looking for.

0 votes
Answer accepted
Jack Brickey Community Leader Dec 08, 2021

Jira doesn’t integrate natively with the likes of Zendesk but there are Marketplace options - https://marketplace.atlassian.com/search?query=Zendesk. 

all should work with Standard and above and possibly the free version of Jira.

yep. totally agree with @Jack Brickey however, you may want to look for help externally. there is plenty of help out there for your use case, like e this one.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,315 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you