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What does isSeen field refer to?

Mathieu Mailhos
Mathieu Mailhos
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March 6, 2022

OpsGenie API for Alerts contain a isSeen: bool field for each alert.

https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/

 

What does this field exactly mean and how is it set?

Does it depend on the contact methods set (eg working for push notification but not for SMS or Email)? 

Can an alert be acked but not seen?

 

Thank you

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Nick H
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2022

Hi @Mathieu Mailhos ,

isSeen refers to whether a user views the alert in the web or mobile application. So an alert be acked, and not seen. 

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Mathieu Mailhos
Mathieu Mailhos
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March 7, 2022

Thanks @Nick H! That makes sense.

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