Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

What are the biggest differences between Opsgenie Standalone and Opsgenie which is integrated in JSM

We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM.


The main reason that we are comparing the two is because the standalone instance provided the Incoming Call Routing feature and the Jsm version of Opsgenie does not (Although the feature is currently also visible in the jsm version of opsgenie).


What are other pros and cons to consider when making this decision?

1 answer

1 accepted

2 votes
Answer accepted
Nick H Atlassian Team Mar 01, 2022

Hi @Howard Nedd ,

At a high level, the JSM plans do not include:

However JSM plans have extras including:

  • Major incident management in Free (vs. none in standalone)

  • Services in Free (vs. none in standalone)

  • Unlimited SMS alerts in JSM standard (vs. extra charge in standalone)

Each JSM subscription receives a free corresponding Opsgenie. JSM standard is the equivalent of a standalone Opsgenie essentials plans. While JSM premium and enterprise equate the standalone Opsgenie enterprise plan.

So to upgrade the features include in your JSM-OG (ex: JSM standard), you'd have to upgrade your JSM subscription entirely - which could be very costly - especially if only a select number of users are going to be using Opsgenie.

You can compare pricing, plans, etc. here as well:


Hope that helps!

Hi Nick,


Thank you for taking the time. This will

help a lot. 





Like # people like this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events