What are the biggest differences between Opsgenie Standalone and Opsgenie which is integrated in JSM

[Howard Nedd]

We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM.

The main reason that we are comparing the two is because the standalone instance provided the Incoming Call Routing feature and the Jsm version of Opsgenie does not (Although the feature is currently also visible in the jsm version of opsgenie).

What are other pros and cons to consider when making this decision?

[Nick H · Accepted solution]

Hi @Howard Nedd ,

At a high level, the JSM plans do not include:

• Incoming call routing

• Live in-app chat support (only Community or ticket support)

• Free Stakeholder roles

However JSM plans have extras including:

• Major incident management in Free (vs. none in standalone)

• Services in Free (vs. none in standalone)

• Unlimited SMS alerts in JSM standard (vs. extra charge in standalone)

Each JSM subscription receives a free corresponding Opsgenie. JSM standard is the equivalent of a standalone Opsgenie essentials plans. While JSM premium and enterprise equate the standalone Opsgenie enterprise plan.

So to upgrade the features include in your JSM-OG (ex: JSM standard), you'd have to upgrade your JSM subscription entirely - which could be very costly - especially if only a select number of users are going to be using Opsgenie.

You can compare pricing, plans, etc. here as well:

https://www.atlassian.com/software/opsgenie/pricing

https://www.atlassian.com/software/jira/service-management/pricing

Hope that helps!

[Howard Nedd]

Hi Nick,

Thank you for taking the time. This will

help a lot. 

Regards,

Howard