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Using Incident API trial account Edited


I'm trying to resolve an incident using the Incident REST API. However I'm getting this

{ "message": "You do not have the right to use Incident API", "took": 0.063, "requestId": "8558ee08-46ee-4355-941c-db82f3900970"}

I am using the API Key I generated in the API Managament Section in the setting menu in the header of my POST request:

curl --location --request POST '' \--header 'Authorization: GenieKey XXXXXXXXX' 

Why don't I have the rights if I'm the owner user?

2 answers

1 accepted

1 vote
Answer accepted
Robert Atlassian Team Aug 12, 2020

Hi @myron lioz !


This sounds like it may be a plan restriction. Can you try upgrading your trial to standard or enterprise and try the request again? Here are the steps to update your trial:

Kate Clavet Atlassian Team Aug 12, 2020

Just a note, I updated the above post to remove the API Key :) 

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