Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using 3 seperate policies to take three seperate actions

I have three escalation policies:

P1 - Critical Incidents a critical piece of software is down or Infrastructure is down.
P2 - A critical piece of software is not functioning properly and needs attention.
P3 - All other alerts.

I would like to have my On-Call receive a phone call regardless of the time for all P1 incidents, I would like my On-Call to receive a phone call between the times of 06:00 and 22:00 for all P2 incidents and I want an email or pop up notification on my phone with the app of all P3 or lower incidents. Has anyone implemented this sort of thing?

1 answer

0 votes
Samir Atlassian Team Apr 20, 2021

Hi @Reuben deVries !

 

Each user controls how they are notified of alerts via the notification rules on their profile.

You can setup multiple "New Alert" notification rules with filters, to be notified differently based on the priority of alerts.

e.g.

2021-04-20_13-57-24.png

 

In this example, I have 3 different "New Alert" Notification rules. The first one has a filter for priority = P1, and will notify me via those methods for alerts that I'm a recipient of that have priority = P1.

 

2nd one filters for priority = P2, and 3rd one filters for priority less than P2 (i.e. P3, P4, or P5).

 

Each user sets their own notification rules, so users can configure multiple rules like I have in this example.

 

Alternatively, you can create a Central Notification Template to define these notification rules at a global level, and then assign that Central Notification Template to all users, or all users with a certain role. There is not a way to define how users are notified within an escalation policy. The escalation policies handle who is notified, and the users' notification rules will determine how they are notified.

 

Hope this helps! Let us know if you have anymore questions

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

339 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you