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User licensing - Opsgenie for integrations only

Hi,

There is a requirement to automate JSD ticket creation based on alerts from monitoring tools such as SCOM. 

I am thinking about taking advantage of integrations in Opsgenie to achieve the following SCOM alerts <-> Opsgenie alerts <-> Jira Service Desk tickets

Base on the above requirement, is it enough to buy just 1 "standard" user license ?

Thanks.

Teck Yong

1 answer

Hi Teck Yong Tan,

 

Thanks for contacting with Opsgenie! About your question, our SCOM integration is working in incoming way, in other words, the abilities that you can have with SCOM integration can be summarized as follows:

 

  • When an alert is created on SCOM, an alert is created in Opsgenie automatically through the integration.
  • When an alert is resolved or closed on SCOM, the related alert is closed in Opsgenie.
  • When an alert is acknowledged on SCOM, the related alert is acknowledged in Opsgenie.

 

And Opsgenie also has an integration with Jira Service Desk in bidirectional way. 
For more details about SCOM integration, you can check this page.
For more details about JSD integration, you can check this page.
In standard plan, you can use both integrations, and about the license number, in order to make the users notified from the alert, they need to be Opsgenie users. You can decide the number of users based on your use case.
For your further questions, feel free to reach us.
Regards,

Hi,

Thanks for your response.

To be specific, the key requirement here is automatic creation of a Jira service desk ticket from a monitoring system alert, and a service desk agent takes over the issue from there. 

1.   If there are no requirements for on-call schedule responses, there is no need to have a team of opsgenie users/responders/... etc, is that right ?  

2.   So for this particular customer requirement, I would only need to register 1 user for the purpose of setting up integrations, is that right ? 

Regards,

Teck Yong

Gökçem Atlassian Team Nov 25, 2019

Hi Teck Yong,

Yes, you can do this through alert creation in Opsgenie as a result of SCOM alert. Then, when you integrate Opsgenie with JSD, the alerts will cause ticket creation in there. 

For your first question, yes it is right. 

For your second question, if you will not use the teams functionality or multiple users in Opsgenie, then it sounds like single license is okay for you.

 

Regards,

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