There is a requirement to automate JSD ticket creation based on alerts from monitoring tools such as SCOM.
I am thinking about taking advantage of integrations in Opsgenie to achieve the following SCOM alerts <-> Opsgenie alerts <-> Jira Service Desk tickets
Base on the above requirement, is it enough to buy just 1 "standard" user license ?
Hi Teck Yong Tan,
Thanks for contacting with Opsgenie! About your question, our SCOM integration is working in incoming way, in other words, the abilities that you can have with SCOM integration can be summarized as follows:
Thanks for your response.
To be specific, the key requirement here is automatic creation of a Jira service desk ticket from a monitoring system alert, and a service desk agent takes over the issue from there.
1. If there are no requirements for on-call schedule responses, there is no need to have a team of opsgenie users/responders/... etc, is that right ?
2. So for this particular customer requirement, I would only need to register 1 user for the purpose of setting up integrations, is that right ?
Hi Teck Yong,
Yes, you can do this through alert creation in Opsgenie as a result of SCOM alert. Then, when you integrate Opsgenie with JSD, the alerts will cause ticket creation in there.
For your first question, yes it is right.
For your second question, if you will not use the teams functionality or multiple users in Opsgenie, then it sounds like single license is okay for you.
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