I want to downgrade the incident’s priority that will also update its Responder Alerts’ but I could not find the way from Opsgenie incident rule or policies. Anyone could help me please.
Hi @Cuong Trinh
Thanks for reaching out :)
Currently we dont have this functionality however we do have a feature request logged in our system for this request (OGS-407).
At any point, you can reach out to us mentioning the reference number and we can provide you with the latest update.
However we do have the functionality when the priority is increased both the Owner and Responder alerts also increase in priority.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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