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Unexpectedly closed a ticket which is not related to me what to do


I closed a ticket unexpectedly, which is not related to me and I was new to this tool. So, please help me in solving this issue.


thank you

1 answer

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 06, 2021

Hi @Mohan Ajay Donga ,

Unfortunately it is not possible to reopen an alert once it's closed. We do have an open feature request for this that I'll get you added though.

In the meantime, it might be worth creating another alert in the Alerts tab, adding the teams / responder the initial alert was sent to, and linking the alert in the description - or something like this. Alert notification flow would then restart through that new alert.  

Hope this helps! Let us know if you have any additional questions.

thank you so much 

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