Unable to assign alert in Slack

[Sara Mikkelsen]

Currently I am unable to assign opsgenie alerts in Slack to users.

When I click "Assign" I am given a dropdown of users to choose from. All of my slack users show up in the dropdown.  I will attempt to assign the alert to a user who is also an opsgenie user and I receive the message "This user does not exist in Opsgenie"

These are the settings for our Slack Integration

I was unable to find any other references to this error online. All help is appreciated!

[Nick H · Accepted solution]

Hi @Sara Mikkelsen ,

I believe your users will need to connect their Slack with Opsgenie through this command:

/genie connect 

before you can assign them alerts through Slack. This is to authenticate they are an active user in the Opsgenie.

[Sara Mikkelsen]

so simple and it worked! Thanks so much Nick