Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Unable to assign alert in Slack

Sara Mikkelsen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 29, 2023

Currently I am unable to assign opsgenie alerts in Slack to users.

 

When I click "Assign" I am given a dropdown of users to choose from. All of my slack users show up in the dropdown.  I will attempt to assign the alert to a user who is also an opsgenie user and I receive the message "This user does not exist in Opsgenie"

Screen Shot 2023-03-29 at 5.26.12 PM.png

These are the settings for our Slack Integration

Screen Shot 2023-03-29 at 5.23.33 PM.png

I was unable to find any other references to this error online. All help is appreciated!

1 answer

1 accepted

1 vote
Answer accepted
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 29, 2023

Hi @Sara Mikkelsen ,

I believe your users will need to connect their Slack with Opsgenie through this command:

/genie connect 

before you can assign them alerts through Slack. This is to authenticate they are an active user in the Opsgenie.

Sara Mikkelsen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 30, 2023

so simple and it worked! Thanks so much Nick

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events