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I'm new to Opsgenie. We are in the process of defining all of our Services (over 300). Most of them have the same text except for Service name and description. Is there a way to create 'Master' templates to be pulled in for any service?
Hi Laura - We don't have an option like this to be able to have an incident template that you can use in different services, but within a single service, you can clone an incident template there. If you could reach out to support either through the blue chat bubble in the bottom righthand of your screen when logged into Opsgenie, or by creating a ticket at https://www.opsgenie.com/contact-us#/ (or email email@example.com), we can discuss your use-case in more detail to see if there is a workaround, or if this should be entered as a feature request! Thanks.