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Team on call with 3 weeks rotation

Edited

We have 3 small teams and we would like to have all members of every team to be on call during the working hours for 1 week every 3 weeks. So team 1 is on call this week during working hours, team 2 is on call next week during working hours and so on.

How can such rotation be set up in opsgenie? 

1 answer

1 vote
Nick H Atlassian Team Oct 07, 2021

Hi @Polna Yuliia ,

You'd want to configure this through a "dummy" team. This dummy team would receive all alerts initially, then manage sending them to Team 1-3 through its on-call schedule.

If you were unaware, you can add teams as participants into a schedule's rotation. So you'd want to configure this dummy team's schedule to have all 3 teams as participants, and have alerts send to each team depending on the week they should be on call.

That entire setup might look something like this:

dummy1.jpg

dummy2.jpg

 

When a team is used as a participant in a schedule/rotation - and an alert is routed to that schedule with a team being on-call - the alert would flow through the added team's On-call tab; following that added team's routing rules, escalations, and on-call schedules.

You also have the ability to restrict rotations to business hours so this could either be done within the dummy team's schedule, or within Team 1-3's on-call schedules:

dummy3.jpg

 

Here's an example of sending an alert to the dummy team - which then routes the alert to its schedule - and adds Team 1 as a responder since they are on-call. The alert would then notify Team 1's users based on what's configured in Team 1's On-call tab:

dummy4.jpgdummy5.jpg

 

Hope this helps! Let us know if you have any other questions.

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