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Support ticket to Incident

AbrahamA
AbrahamA
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Dec 06, 2022

Hello

What is the process of creating Incident.

Do we just 

  • Create JSM ticket in JSM Portal
  • Create Incident in OpsGenie
  • Manually link OpsGenie ticket to JSM ticket

 

Or is there automation involved in the process.

If so can you please let me know of the steps.

Thanks

Abe

 

 

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Rafael Meira
Rafael Meira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 08, 2022

Hey Abraham, I would highlight we have a few ways to create incidents, we have the manual and the automatic way, and I will link both documentation with the steps for you.

Manually

Automatically



Best,
Rafa

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