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So I have to configure AWS Cloudwatch with Opsgenie. I have created the SNS topic and subscribed it

Eric Abessoh
I'm New Here
I'm New Here
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Apr 19, 2023

So I have created an SNS topic and subscribed with Opsgenie using the HTTPS URL. Normally after this subscription a notification is sent to opsgenie alert. But is not 

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Darryl Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 21, 2023

Hi @Eric Abessoh,

This is Darryl, Opsgenie Support. I am here to help. 😀

May I confirm that you unticked the "Enable raw message delivery" option when configuring the AWS SNS Subscription? Because the raw message will make the data payload sent in an unacceptable format to Opsgenie.

For example:

Screenshot 2023-04-21 at 21.32.20.png

Please delete the existing AWS SNS Subscription and create a new one with this option unticked.

If there is still no subscription confirmation alert being created on your Opsgenie afterward, don't hesitate to contact Opsgenie Support Team via this link with all the details, and we will help you from there.

We appreciate your cooperation.

Best regards,
Darryl Lee
Support Engineer, Atlassian

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