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Should an incident impacting a service also impact dependencies?

ntj_
ntj_ Jun 08, 2021

Hi,

I've been wondering how the service relationships work.

My situation represented by a simplified example:

  • There are 2 services defined, P and Q
  • P contains Q
  • There is a rule for an alert that triggers an incident on P
  • This only changes the state of the service P

Should this change the state of Q, or this has to be manually (or via API) done? Is there any best practice for this?

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Brennan Kiely
Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 16, 2021

Right now, the service relationships are just for display and reporting purposes. There isn't currently a way to trigger an incident on a dependent service if the 'parent' service has an incident.

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