Setting up incidents between Zendesk and Opsgenie

[Anton Van der Meyden]

Hello,

I have setup alerts that work from Zendesk to Opsgenie and from Opsegenie to Zendesk. I am now trying to setup incidents. This works from Opsegenie to Zendesk but not from Zendesk to Opsegenie. The extension fires in Zendesk but no incident is created in Opsgenie. Is it posisble to make an incident in Opsgenie from Zendesk?

I think the body of the extension might be need to be updated to push the correct fields back to Opsgenie from Zendesk. I know specific fields are required for the alerts to work in the body of the trigger in Zendesk.

Can someone please help me?

Thank you.

Kind Reagrds,

Anton

[Shivam Naik]

Hi @Anton Van der Meyden ,

Happy to help!

You can Automate Incidents using Incident Rules. This would essentially set up a filter to create an Incident if an Alert comes in with matching criteria https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/. While this isn't direct Incident generation, this will allow you to open Incidents on Opsgenie using specific incoming Zendesk alerts.

Please let me know if you have any follow up questions!