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Setting Priority Level for Integrations

I understand there are some limitations where some integrations are assigned a default (P3) priority if OpsGenie cannot determine the priority from the payload.

I have been relying upon this override, and attached screenshot of the API integration in question, and its settings.


Screenshot 2023-01-13 at 09.11.15.png 

Despite this the alerts are still being treated as P3.  It appears this functionality is not working.

Am I doing something wrong?

2 answers

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 13, 2023

Hi @Henry Painter ,

Engineering is aware of this issue currently. It's a minor Bug you can watch, follow and vote or here:

0 votes
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 13, 2023

Hi @Henry Painter 

Welcome to the Atlassian Community 

The API does provide a setting to set the Priority in the body. Have you tried it out?




"message": "Forge App Incident from Atlassian",
"description": "Your app XYZ is now in an alert state",
"responders": [
"id": "4513b7ea-3b91-438f-b7e4-e3e54af9147c",
"type": "team"
"tags": [
"details": {
"key1": "value1",
"key2": "value2"
"entity": "An example entity",
"priority": "P1"

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