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Set OpsGenie ticket Priority through Email


I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will trigger setting the priority?


~Thank you, Jim

1 answer

1 vote
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 06, 2021

Hi @James Gould !


If your Opsgenie plan has the "Advanced Integrations" feature, you can go to the "advanced" view of the email integration




From there you can set-up multiple "Create Alert" actions that filter on the email being received, and create an alert and set the priority. 


Here is an example of an email integration with 2 create alert actions.

The first one filters for emails received with subject containing Critical, and creates the alert with priority = P1




Then the 2nd Create Alert action filters for emails where subject contains High, and creates the alert with priority  = P2



This requires the "Advanced Integrations" feature in Opsgenie. If you are on a standalone Opsgenie account, then this is available on the Standard and Enterprise plans. If you are on a JSM-Opsgenie plan, then this requires the JSM Premium or Enterprise plans.


Hope this helps!




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