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Set OpsGenie ticket Priority through Email

Hello!

I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will trigger setting the priority?

 

~Thank you, Jim

1 answer

1 vote
Samir Atlassian Team Dec 06, 2021

Hi @James Gould !

 

If your Opsgenie plan has the "Advanced Integrations" feature, you can go to the "advanced" view of the email integration

2021-12-06_16-43-56.png

 

 

From there you can set-up multiple "Create Alert" actions that filter on the email being received, and create an alert and set the priority. 

 

Here is an example of an email integration with 2 create alert actions.

The first one filters for emails received with subject containing Critical, and creates the alert with priority = P1

2021-12-06_16-45-30.png

 

 

Then the 2nd Create Alert action filters for emails where subject contains High, and creates the alert with priority  = P2

2021-12-06_16-46-02.png

 

This requires the "Advanced Integrations" feature in Opsgenie. If you are on a standalone Opsgenie account, then this is available on the Standard and Enterprise plans. If you are on a JSM-Opsgenie plan, then this requires the JSM Premium or Enterprise plans.

 

Hope this helps!

 

Thanks,

Samir

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