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I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will trigger setting the priority?
~Thank you, Jim
Hi @James Gould !
If your Opsgenie plan has the "Advanced Integrations" feature, you can go to the "advanced" view of the email integration
From there you can set-up multiple "Create Alert" actions that filter on the email being received, and create an alert and set the priority.
Here is an example of an email integration with 2 create alert actions.
The first one filters for emails received with subject containing Critical, and creates the alert with priority = P1
Then the 2nd Create Alert action filters for emails where subject contains High, and creates the alert with priority = P2
This requires the "Advanced Integrations" feature in Opsgenie. If you are on a standalone Opsgenie account, then this is available on the Standard and Enterprise plans. If you are on a JSM-Opsgenie plan, then this requires the JSM Premium or Enterprise plans.
Hope this helps!