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1 answer
Hi @Bryan Pascua ,
Our ServiceNow documentation should help with creating / configuring the integration so SNOW incidents create Opsgenie alerts.
As for best practices, we typically see customers configuring an integration under a team. When an integration creates an alert, it'll flow through what's configured under the team's On-call tab; reviewing routing rules, escalations, and on-call schedules.
The On-call tab manages WHICH users are notified. When an alert is sent to a user, the user can manage HOW they are notified (sms, push, email or voice notifications) through their New Alert notification rules.
Hope that gets your started in the right direction. Let us know if you have any other questions.
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