Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,639
Community Members
 
Community Events
165
Community Groups

ServiceNow and Opsgenie Integration

Dear Opsgenie/Atlassian Community,

I am new here in the community, we are looking to explore Opsgenie's SMS alert feature, the project I am working on is to have an SMS alert sent when there's an Incident or Service request tickets created in ServiceNow. Can someone please help me on how to start with the Integration of ServiceNow and Opsgenie? What are the requirements to proceed. 

Thank you,

1 answer

0 votes
Nick H Atlassian Team May 17, 2022

Hi @Bryan Pascua ,

Our ServiceNow documentation should help with creating / configuring the integration so SNOW incidents create Opsgenie alerts.

As for best practices, we typically see customers configuring an integration under a team. When an integration creates an alert, it'll flow through what's configured under the team's On-call tab; reviewing routing rules, escalations, and on-call schedules. 

snow1.jpg

 

The On-call tab manages WHICH users are notified. When an alert is sent to a user, the user can manage HOW they are notified (sms, push, email or voice notifications) through their New Alert notification rules.

snow2.jpg

 

Hope that gets your started in the right direction. Let us know if you have any other questions.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

305 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you