Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,980
Community Members
 
Community Events
165
Community Groups

Sending email communications when a new incident is opened

Hi!

I'd like to use Opsgenie as my incident management tool but I need to personalize some features:

Depending on the type of incident, I need to use different templates (this is easy), so that when I open a new incident,  an email communication is automatically sent to any email addresses of several people who don't use opgenie (for example, people outside the company), is that possible? Also, these notifications should show my email address (example@mycompany.com) as if it was sent by me, not Opgenie.

Can you help me to configurate this features in opgenie?

Thanks in advance!

1 answer

1 vote
Nick H Atlassian Team Mar 01, 2021

Hi @Eva BG ,

The users would need invited into Opsgenie. For this use-case of incident / email communication, it might make sense if they were Stakeholders vs. power Users. Stakeholders have minimal capabilities in Opsgenie but are important individuals to keep informed and updated during an incident

https://docs.opsgenie.com/docs/stakeholder-guide

https://docs.opsgenie.com/docs/email-templates-for-stakeholder-notifications

 

I don't believe Opsgenie can have the Stakeholder email show it's being sent from your email address. Instead it would be from Opsgenie, but you can add a Reply To email when these emails are initially sent out to Stakeholders:

emailtemplatecomm1.jpg

 

Hope this helps! Let us know if you have any additional questions.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

246 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you