We have a small team that needs to respond to issues. Instead of escalating up we need it to repeatedly send notifications until someone from the team acknowledges it. I tried researching how to do this but nothing came up. If anybody has a link to an article or the answer it would be greatly appericated!
I dont think this should be too hard. You will need your main Routing Rule to point at an escalation policy. This escalation policy will contain one step, to contact the whole team. Then, you can set that step to repeat. It will then continue until the alert is acknowledged.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events