Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Scheduled Maintenance for alerts

Is there a way to turn off alerting for certain alerts during scheduled windows? Situation is this we have 10 servers that go down every 8 hours for 10 minutes, we need to have OG not trigger the alert at all so it doesn't page us or make a ticket through Jira automation.


Can we disable an integration (API) for Grafana (monitoring tool) in selected time increments? 

Seems like the notification policies are meant for email and such correct? 

2 answers

1 accepted

0 votes
Answer accepted

Hi @Derek Stevenson and @Gökçem , did you guys work this out in the end, and how?
This might be a way to go for me as well...

Thanks, Jan-Willem

Gökçem Atlassian Team Jun 28, 2021

Hi @Jan-Willem Aikens , we haven't contacted specifically about Derek's case. But if you do have also problems you can reach us through chat, so that me and my colleagues can help in more detail :)

Like Jan-Willem Aikens likes this

Thanks all i figured it out =)

1 vote
Gökçem Atlassian Team Oct 30, 2020

Hi Derek,


Yes, there might be some possible solutions to your question. One is to define a maintenance period under Global Policies.

Screenshot at Oct 30 14-11-31.pngUnder this option, the period should be updated regularly.


Another option is to send disable and enable integration API requests for the periods that you want the integration to be disabled and enabled again. 

If by the API tool that you are using, you can make this request to be periodically sent, this might also solve your problem.

The below links are for disabling and enabling integration API requests.

Thanks! will try these out

disabled.pngOk I can get it to silence alerts through alert policy, but when i try to disable API it always stays in the disabled state here 

Gökçem Atlassian Team Nov 02, 2020

Hi Derek,


To clarify the issue, does it stays in a disabled state, after the hours that you have defined in the time frame? Could you please elaborate?

yes it stays in disabled state the entire time EVEN during the schedule window I see that it in maintenance mode but it still says disabled, and it didn't stop the alerts from coming in. I got the alert policy to work as expected but hoping to get the API way to work so we can give it to the deployment team so they can add it to their scripts for maintenance.API.png 

Gökçem Atlassian Team Nov 03, 2020

Hi Derek,


Thanks for elaborating on the case. For investigating your logs in more detail, could you please contact us via chat through the blue chat bubble button, on your Opsgenie account? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

839 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you