Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SaaS provider Jira SM + Opsgenie recommended way to use


We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents. 

Is there a best practice way how to use these two systems together? 

It seems like the integration is not complete and you need to use these systems in a very specific way for the whole to work. Best practice guideline would be really nice. 


1 answer

0 votes

Hi @Lauri Hölttä ,

Thanks for the suggestion on a JSM << >> Opsgenie best practice guide. I'll pass this along to marketing, and hopefully we can have something sharable soon!

In the meantime, I think the best way of integration JSM << >> Opsgenie is through the prebuilt integration:

This can automate the creation of an Opsgenie alerts from a JSM issue / incident. 

Then if you need certain types of JSM issues to escalate into Opsgenie incidents, you can configure incident rules that will handle the automation of incident creation under a team's service:

There's realistically a number of ways to configure these workflows, so if you have more insight into yours we may be able to provide more information.

Otherwise, I'd love to hear how others might also be managing their JSM << >> Opsgenie workflow!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events