Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SaaS provider Jira SM + Opsgenie recommended way to use


We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents. 

Is there a best practice way how to use these two systems together? 

It seems like the integration is not complete and you need to use these systems in a very specific way for the whole to work. Best practice guideline would be really nice. 


1 answer

0 votes

Hi @Lauri Hölttä ,

Thanks for the suggestion on a JSM << >> Opsgenie best practice guide. I'll pass this along to marketing, and hopefully we can have something sharable soon!

In the meantime, I think the best way of integration JSM << >> Opsgenie is through the prebuilt integration:

This can automate the creation of an Opsgenie alerts from a JSM issue / incident. 

Then if you need certain types of JSM issues to escalate into Opsgenie incidents, you can configure incident rules that will handle the automation of incident creation under a team's service:

There's realistically a number of ways to configure these workflows, so if you have more insight into yours we may be able to provide more information.

Otherwise, I'd love to hear how others might also be managing their JSM << >> Opsgenie workflow!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

259 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you