Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SLA + Conference Rooms - MS Teams

Hi there,

The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of users that utilise this rather than Zoom.

Also, Major Incidents handled in Opsgenie aren't tracked by SLA currently. Is this being worked on as this is the default functionality in JSM for handling Major Incidents.

Many thanks,

1 answer

2 votes
Rahul S Atlassian Team Nov 18, 2021

Hi Dave,

Rahul from the Opsgenie Team here.

We do have an existing feature request[TARDIS-4439] for introducing MS teams with our Conference Room. I will make sure to add your request to it and we will keep you posted on this thread when this is implemented.

I understand that you wish to track SLA's for Incidents in Opsgenie, similar to the SLA feature offered on JSM product.

While this is not possible in the current Incident design, we have had similar requests for the same. I have just added you to an existing feature request[AG-364]

Please note that our Product team reviews all feature requests together and they prioritise those with higher demand to be implemented first and any feature requests will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production.

Further, every feature requests tickets are logged on our internal system without public access for our customers.

Hope this is helpful for you.

Kind regards,
Opsgenie Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

207 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you