Report MTTA and MTTR only in comercial time

[Vinicius Barbosa]

It´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.

[Dave Rosenlund _Trundl_ · Accepted solution]

Sorry for the delayed response, @Vinicius Barbosa 😕

As far as I and at least one other community leader can tell, it is not possible to calculate MTTA/MTTR in Opsgenie/JSM using anything other than a 24-hour clock (through the UI or APIs).

I suspect this is because MTTA/MTTR is viewed this way by our/your customers. Plus, this is the accepted definition(s) for MTTA/MTTR.

That said, I am escalating this to Atlassian so someone from the JSM/Opsgenie team can weigh in.

Best,

-dave

[Rafael Meira]

Hey @Vinicius Barbosa the answer above is correct, there isn't a way to calculate only comercial time.

Here is a Feature Request you can follow and vote https://jira.atlassian.com/browse/OPSGENIE-2324 

Thanks @Dave Rosenlund _Trundl_