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Ready solution for notification of the current on-call schedule on the Slack channel

Adam M_ I'm New Here Jan 19, 2021

Is there a ready solution for notification of the current on-call schedule on Slack channel? We use Opsgenie for internal support and we would like people to see immediately who is responsible for the support that day. I can always write my own solution but I wanted to make sure there was nothing similar.

2 answers

If you have the Slack integration in your Opsgenie, and a channel set up for notifications, then you can manually use this command in that channel:

/genie whoisoncall

That is a "private command" (so only you see the response). But it provides the information about "who is responsible for support" at that time.

I suspect from your OP that you want something periodically to be "sent to" (rather than "requested in") the channel? If the above isn't what you need, it might be helpful to clarify more about what you're looking for.

Adam M_ I'm New Here Jan 20, 2021

Yes, I want something to be periodically sent to a channel e.g. every working day at 9 AM.

You probably have to write something custom for that, unfortunately.

One possible substitution might be exporting the schedule to a shared calendar periodically, documented here:

     https://docs.opsgenie.com/docs/your-on-call-schedule

Having the team reference a shared calendar might be an easier solution.

Otherwise, I ran across this while searching. Might have some content to help you on your customization quest:

     https://thwack.solarwinds.com/t5/THWACK-Community-Discussions/Create-custom-resource-to-show-quot-Who-is-On-Call-quot-via/td-p/379781

0 votes

so, this basic feature [email/slack/sms reminding people that they are in the schedule] doesn't exists '__')?

Keep in mind that Opsgenie users can see their schedules in the tool at any time. Odds are that they will be logged in (perhaps on both their computer and in the phone app) so it's just a few clicks or taps away.

I also mentioned a shared-calendar approach above.

Finally, each user can set up notifications. Opsgenie's architecture is very strongly oriented around users having control over their notifications. So a user can set up arbitrary reminders (notifications) for themselves about when they are on-call:

     Settings > Notifications > Notification Rules > Schedule start/end.

Personally, I like this approach.

Another advantage is that person-specific schedule notifications can span multiple teams, schedules, and policies, and stay aligned with the user's preferred way(s) of being notified.

Note also that the Opsgenie smartphone app makes it easy to see if you are on-call, and to check who is on-call:

Image_1 2021-02-04_13-29-35.png

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