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Question about Escalation rules

I was watching the video here: https://docs.opsgenie.com/docs/escalations and I noticed a lot more options including the one I need "Notify next user (in rotation)".

How do I get this option instead of hard code a single person or wake up the entire team?

1 answer

0 votes
Connor Eyles Atlassian Team Jan 19, 2021

Hi @Chris Thomas 

Hope you are well!

I'm not sure if I completely follow this question, you are asking how do I get this Option instead of hard coding a single person or waking up the entire team. I'll start with pointing you to the documentation which goes over the possible options for escalation rules https://docs.opsgenie.com/docs/escalations#escalation-policies

To get the option for "Notify next user (in rotation)"

  1. Start with editing the desired escalation policy.
  2. Edit one of the Escalation rules or add a new Escalation rule.
  3. Select the Dropdown and choose "Notify next user (in rotation) for schedule"
  4. Define the Schedule in the next field (see screenshot)

Image 2021-01-20 at 10.59.18 am

Hope this helps!

Thanks,
Connor

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