Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,482
Community Members
 
Community Events
165
Community Groups

Prevent Google Stackdriver from auto closing an Alert in OpsGenie

Edited

Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a Webhook.

The problem I have is that the alert needs to be escalated in OpsGenie regardless that the state has become good. 

Many thanks in advance, Ray 

1 answer

2 votes

Hi @Ray Statham ,

You can manage what creates or closes alerts in the Advanced tab of the integration:

stack comm 1.jpg

^ Note - this section is only available on the Standard and Enterprise plans.

 

Seems like you'll want to add an additional Create Alert action that almost replicates what the Close Alert action does - filtering on the action that closes the alert. What this will do is deduplicate the alert when the close request is sent to Opsgenie. 

https://docs.opsgenie.com/docs/alert-deduplication

You'll also want to make sure this action increases the priority when it triggers. Deduplication is meant to prevent alert fatigue by increasing the count of an alert. But - if the alert deduplicates with a higher priority, the notification workflow will restart. That configuration might look something like this:

stack comm 2.jpgstack comm 3.jpg

 

If the integration shouldn't be closing any alerts, you have the option to delete the Close Alert action in this section as well:

stack comm 4.jpg

 

Hope this helps. Let us know if you have additional questions or issues.

Hello Nick,

Thank you for taking the time to respond to my question. I did find reference to the "Advanced" button during my initial search, but our account is "Essentials" so the option is missing. I will try and justify an account upgrade to finance and then follow your steps.

Many thanks, Ray

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you