Prevent Google Stackdriver from auto closing an Alert in OpsGenie

[Ray Statham]

Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a Webhook.

The problem I have is that the alert needs to be escalated in OpsGenie regardless that the state has become good. 

Many thanks in advance, Ray 

[Nick Haller]

Hi @Ray Statham ,

You can manage what creates or closes alerts in the Advanced tab of the integration:

^ Note - this section is only available on the Standard and Enterprise plans.

Seems like you'll want to add an additional Create Alert action that almost replicates what the Close Alert action does - filtering on the action that closes the alert. What this will do is deduplicate the alert when the close request is sent to Opsgenie. 

https://docs.opsgenie.com/docs/alert-deduplication

You'll also want to make sure this action increases the priority when it triggers. Deduplication is meant to prevent alert fatigue by increasing the count of an alert. But - if the alert deduplicates with a higher priority, the notification workflow will restart. That configuration might look something like this:

If the integration shouldn't be closing any alerts, you have the option to delete the Close Alert action in this section as well:

Hope this helps. Let us know if you have additional questions or issues.

[Ray Statham]

Hello Nick,

Thank you for taking the time to respond to my question. I did find reference to the "Advanced" button during my initial search, but our account is "Essentials" so the option is missing. I will try and justify an account upgrade to finance and then follow your steps.

Many thanks, Ray