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Possible to match alerts on Extra Properties?

Alper Cugun March 30, 2023

We have the Jira issueKey coming in through the extra properties of an alert.

Screenshot 2023-03-30 at 11.28.58.png

Is it possible to match on the issueKey in incident rules and create an incident based on that?

Right now if I try that I get a very weird error message:

"Property [field] cannot be empty"

1 answer

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Answer accepted
Mubeen Mohammed
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 3, 2023

Hello @Alper Cugun 

Thank you for contacting the Atlassian community! this is Mubeen.

Apologies for the inconvenience caused, the error you are noticing while adding the extra properties (to the incident rule) is a known issue and is currently being investigated by our engineering team. You can follow the ticket ID OPSGENIE-1368 for more updates on the issue. Thank you for understanding.

I hope the information provided is helpful.


Mohammed Mubeen

Cloud Support Engineer

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