I'm not sure if this is something wrong with PC softphone configuration but we'll need that the app will have a default Edge or pool of Edges and it's not requesting the URL each time than an agent logIn in the PC.
Do you know what is wrong with it?
Hey Ana,
Can you please elaborate the issue? How is this related to Opsgenie - https://www.atlassian.com/software/opsgenie
regards,
Prasanth
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