Earlier in 2020 Apple relaxed the requirements for application developers to utilize Critical Alert Notifications in iOS. Since then other incident response platforms have added the ability to leverage Critical Alerts within their Apps. Is this something that Opsgenie does today or is planning to do?
@Nick H : thanks for the link to the docs. That said, it doesn't have any mention about "critical alerts" and overriding DND. Is the URL wrong or did something happen to the page?
Basically, I would have wanted to see something like, "To ensure you receive alerts even when your phone is on DND or Silent Mode, go to My Profile → Sounds → Allow Critical Alerts.
Hi @Chase Hansen ,
Critical Alert notifications is on Opsgenie's roadmap, and engineering is currently working on this!
We do not have a set timeframe of when this will be released. And unfortunately - there isn't a way to follow the progress since Opsgenie tickets are not public.
But - the ticket for reference is MOB-911. In the meantime, I've added this community post to it so when we do release this feature, we'll reach back out here!
Thanks @Nick H for the feedback. Bummer that opsgenie tickets/roadmap isn't public but hopefully it doesn't take too much time to add this as a feature.
Being able to use DND and the silence switch on my device has really been nice with our current incident response platform and will miss that ability when we switch to Opsgenie.
I would applaud this functionality since the new sleep functionality and CarPlay Do-Not-Disturb bit me in the behind this week. Can you elaborate on what level this will be implemented? I would really like to see it as a user-configurable option on the app section in Notification Settings.
Hi @Nick H ,
Any update on this new feature? Or maybe an updated ETA, what quarter can we expect Emergency Alerts?
We are currently on PagerDuty, which does offer Emergency Alerts. Opsgenie not having Emergency Alerts at this time is the primary reason for us to stick with PagerDuty at the time.
Hi @SanderZ ,
Engineering is still working with Apple to get this implemented and into production.
At this time, I don't have an ETA on when this will be released. Our hope is ASAP. We're just as excited to get this functionality to customers, as they are to have this available.
Unfortunately the process is quite tedious. So again - I do not have an ETA at this time.
But we'll be sure to reach out immediately if there are any further updates, or when this goes live.
I'm also eagerly awaiting this feature, as I'm tired of having to disable silent mode, wind down and do not disturb mode every time I'm on call. So, at first I thought "Well, why on earth do they need to work with Apple on this, surely it's just an SDK switch they can flip and Bob's your uncle."
Well, I found the documentation, and... Nope. Apparently you need to get an entitlement from Apple before you can use it.
Quote: "Critical alerts require a special entitlement issued by Apple."
What on earth, Apple...
As a few of you have found out, we recently release critical alerts for iOS. Here is our doc:
Thanks for your patience! Let us know if you have any additional questions or issues.
This should be a parameter to post with the actual push message. I've tested the volume parameter for critical alerts with my Home Assistant instance but the volume does not appear to vary when sending different parameters. I cannot verify if this is an Apple-issue or an app-issue.
If this setting would be exposed I feel it should be within the app settings and the web settings. Preferably specifying time windows (for example being able to tune down the volume after 22:00 so my wife (and my 1-year old) will be les unhappy when I'm on-call and the phone is next to the bed :-D )
Is there a way to control the volume on the critical alerts? Its playing at max volume and is obnoxiously loud, so I've had to disable it because it wakes up the entire house.
I know on the Android version of the OpsGenie app, you can toggle to play alerts at max volume all the time or not. It'd be nice to have this feature in IOS as well.
Can you verify this works? Because I *should* be able to control the volume of my alerts from Home Assistant but the parameter does not seem to affect the actual volume. Mind you the sounds from Opsgenie are way louder compared to the sounds from Home Assistant. So as a temporary solution the sound integrated in OG could be edited... ;-)