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Opsgenie python sdk integration with AWS Lambda failed to create alert

Ahmad Al-Sajid

Hello everyone,

I am trying to create alerts from AWS Lambda using python SDK. When I execute the script from my PC or AWS EC2, it works fine and takes ~10 seconds (business logic + fetching data from others resources) to create all the alerts in Opsgenie. Now, when I try to execute it from AWS Lambda, the `create_alert` API times out. Below is the code that works in EC2 scripts but not in AWS Lambda.

try:
    body = CreateAlertPayload(
message=message,
alias=message,
responders=[{
'name': 'My Team',
'type': 'team'
        }],
tags=tags,
priority=priority
    )
    create_response = alert_api.create_alert(create_alert_payload=body)
print(f'offline device: {device}, request: {create_response.request_id}')
except ApiException as err:
print(f"Exception when calling AlertApi->create_alert: {err}\n")

Is there something that I missed?

Accepted answers

All comments

Samir

Hi @Ahmad Al-Sajid ,

This seems to be more of a lambda specific issue. The one thing I can think of, is you need to have installed the opsgenie-sdk. So you will need to install the opsgenie-sdk locally (i.e. pip install opsgenie-sdk), and upload that to the lambda function dependencies so that the lambda function can use the SDK.

If you've done that already, are any of the opsgenie-sdk commands working from python?

Thanks,

Samir

Ahmad Al-Sajid

Hi @Samir,
Thanks for your feedback. Strange thing is, it sometimes can connect to Opsgenie and create tickets, but, most of the times failing to connect and exits with the following error

[ERROR] RetryError: RetryError[<Future at 0x7fc1a71bf610 state=finished raised NewConnectionError>]
Traceback (most recent call last):
  File "/var/task/lambda_function.py", line 108, in lambda_handler
    create_response = alert_api.create_alert(create_alert_payload=body)
  File "/opt/python/opsgenie_sdk/api/alert/__init__.py", line 1136, in create_alert
    (data) = self.create_alert_with_http_info(create_alert_payload, **kwargs) # noqa: E501
  File "/opt/python/opsgenie_sdk/api/alert/__init__.py", line 1197, in create_alert_with_http_info
    return self.api_client.call_api(
  File "/opt/python/opsgenie_sdk/api_client.py", line 423, in call_api
    return self.__call_api(resource_path, method,
  File "/opt/python/opsgenie_sdk/api_client.py", line 218, in __call_api
    raise exception
  File "/opt/python/opsgenie_sdk/api_client.py", line 196, in __call_api
    response_data = self.retrying(fn=self.request, method=method, url=url,
  File "/opt/python/tenacity/__init__.py", line 430, in __call__
    do = self.iter(retry_state=retry_state)
  File "/opt/python/tenacity/__init__.py", line 379, in iter
    six.raise_from(retry_exc, fut.exception())
  File "<string>", line 3, in raise_from

As it can connect to Opsgenie sometimes, I don't think it's an issue with the Lambda or the package installed in lambda. BTW, I'm using opsgenie-sdk==2.1.4

Thanks.

Reham Adel

Hi @Ahmad Al-Sajid

could you please tell how did you solve this problem ?

Ahmad Al-Sajid

Hi @Reham Adel, we had to turn off SSL verification to make it work then. Still, it is not recommended.

Reham Adel

How did you turn off SSL verification?

Ahmad Al-Sajid

https://docs.opsgenie.com/docs/opsgenie-python-sdk-configurations#:~:text=Retry%20switch-,verify_ssl,-True

Set the value of `verify_ssl` to `False`

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