Opsgenie - no option to create a new API Key in API Key Management screen

[Maty Grosz]

Hello

I am trying to configure OpenSearch to send alerts to Opsgenie.
One of the steps I need to do is to create a new API Key in Opsgenie:

Create an API Key:

• Navigate to the Settings >  App Settings > API Key management

• Click on Add API Key.

• Assign a name to the API key (e.g., "OpenSearch Alerts").

• Click Save and note down the API key for use in OpenSearch.
  
  
  

When I am accessing the API Key management screen - I don't have any 

'Add API Key' button...
I get a message 'Meet the new Jira Service Management APIs' - there I can create API Tokens. I am trying to use a new token I generate - but I failed to be authenticated (the API token is not in the expected format).

I need help to understand how do I need to create a new API key in the format Opsgenie is expecting to.

[Egor · Accepted solution]

Hey Maty, 
Thanks for reaching out to Atlassian Community! 

To create a new API Integration, you have to make sure that you're admin or owner of the instance. 

Then, please go to Settings >> Integrations >> Add integration >> Search for the API Integration. 

There you should see a new API Key. Do not forget to save the integration first :) 

Best Regards,
Egor

[Maty Grosz]

Hi Egor
I am administrator, but still don't have the Add Integration option.
Can we have a shared session where I can share my screen with you?

[Egor]

Hey Maty, 
Could you share a screenshot of what do you see? 

Also, could you make sure that you're a global Opsgenie admin and not team admin? 

Best Regards,
Egor

[Maty Grosz]

Adding a screenshot:

[Maty Grosz]

Not sure where I see if I am a team admin or a global one. I have access to the entire Attlasian console

[Egor]

Hey Maty, 
Thanks for the screenshot. 

It looks like you're on the Essentials or Free plans. 

Could you then head to Teams >> Select your team >> Integrations from the left bar and see if you can create a new integration from there? 

Best Regards,
Egor

[Maty Grosz]

When doing so - the option to select OpenSearch is not available

[Maty Grosz]

(I apologize for mixing with Opsgenie)

[Maty Grosz]

[Egor]

Hey Maty, 
There's no OpenSearch integration with Opsgenie. 

In case you can integration OpenSearch using Opsgenie API, then you can use Opsgenie API integration for that. 

Best Regards,
Egor

[Maty Grosz]

Hi Egor,
We have an integration of API type in one of our teams. I assume I need to use the API Key I see there:

[Maty Grosz]

When taking this API Key and configure OpenSearch to connect to Opgenie using REST API - this is the configuration I use:

[Maty Grosz]

I then send a test message in the OpenSearch UI to verify the integration - I get 500 from Opsgenie:

[Maty Grosz]

Am I using the right Webhook URL?
Is the Authoriztion header set correctly?
Why do I get error code 500 from Opsgenie?