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Opsgenie integration with Jira and dynatrace

serge calderara
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December 16, 2020

Dear all,

I have seen information of the new Alert platform Opsgenie which is part of the new Service Management module.

I have breifly see description of Opsgenie and would like to get some confirmation of use case.

Actually we are using Dynatrace to send alert into Slack in order to be informed on what is happening, but we do not have any jira ticket related to that alert if we need to handle it and follow the resolution.

Is it so that when the combination of Dynatrace + Opsgenie + Jira offer the possibility to automatically create Jira issue in a particular project that can be then follow more closely ?

Thanks for clarification

regards

1 answer

2 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 17, 2020

Hi @serge calderara ,

That workflow is certainly possible - where Dynatrace creates an Opsgenie alert, then Opsgenie automates creating a Jira ticket under a specified project. 

You'd most like want to configure both the Dynatrace and Jira integrations under the same team.

Then within the Jira integration, specify which Opsgenie alerts will automate creating tickets in Jira. That configuration might look something like this:

Jira comm 1.1.jpg

Opsgenie also has a prebuilt Slack integration - so alerts can trigger messages to a specified Slack channel for others to view.

Hope this helps! Let us know if you have any additional questions.

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