Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Opsgenie does not receive the dynatrace RESOLVED status

Dear all,

We have setup in a test cloud the opsgenie integration with dynatrace.
We have use for that Dynatrace Webhook

Once the dynatrace integration has been done, we have configured it to accept all alert first in order to see that all are coming in opsgenie.

We notice 2 scenarios :

Case 1 : Alias default mapping to Dynatrace PID

=> with this maping opgenie is actually creating an Alert on Dynatrace OPEN and RESOLVED problem ( so one alert for each status)

This is not what we want of course, so we change teh Alias mapping to match scenario 2


Case 2 : Alias default mapp to Dynatrace ProblemID

=> alert is created in opgenie on dynatrace OPEN status problem

=> alert is updated ( last update field change)  in opgenie on dynatrace RESOLVED status problem BUT the alert is not closed by opsgenie

Any idea what could be wrong ?


1 answer

1 accepted

0 votes
Answer accepted

Problem solved it was a mismatch mapping field

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

How do I use Zebrium + Opsgenie for Root Cause Analysis (RCA)?

This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA.  We all know the drill. 💤 You'r...

306 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you