Opsgenie does not receive the dynatrace RESOLVED status

[serge calderara]

Dear all,

We have setup in a test cloud the opsgenie integration with dynatrace.
We have use for that Dynatrace Webhook

Once the dynatrace integration has been done, we have configured it to accept all alert first in order to see that all are coming in opsgenie.

We notice 2 scenarios :

Case 1 : Alias default mapping to Dynatrace PID

=> with this maping opgenie is actually creating an Alert on Dynatrace OPEN and RESOLVED problem ( so one alert for each status)

This is not what we want of course, so we change teh Alias mapping to match scenario 2

Case 2 : Alias default mapp to Dynatrace ProblemID

=> alert is created in opgenie on dynatrace OPEN status problem

=> alert is updated ( last update field change)  in opgenie on dynatrace RESOLVED status problem BUT the alert is not closed by opsgenie

Any idea what could be wrong ?

regards

[serge calderara · Accepted solution]

Problem solved it was a mismatch mapping field