Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,097
Community Members
 
Community Events
176
Community Groups

Opsgenie creating zendesk tickets but no listing of the ticket ID

I have setup the OpsGenie to Zendesk Integration.

OpsGenie is creating tickets to Zendesk and all the triggers in Zendesk seem to work with the correct alerts in OpsGenie.

When looking at the Zendesk Ticket, I don't see the OpsGenie alert ID.  Also, when looking at the OpsGenie alert, I don't see the Zendesk Ticket ID.  Is there anyway to get OpsGenie to record in the alert the Zendesk Ticket ID that it creates?  Maybe it does and this is only viewable in the alert JSON? (ala https://docs.opsgenie.com/docs/alert-api#get-alert)?

At any rate, would love to be able to find the OpsGenie Alert ID in the Zendesk ticket and the Zendesk Ticket ID in the OpsGenie Alert.  If anyone knows how to find that data it would be greatly appreciated!

2 answers

Thanks!
Seems that RFE only has the Opsgenie posting the alert info into ZD. Is there anyway to see the reverse today? I would also link to see the zendesk ticket ID in the OpsGenie alert, when OpsGenie creates the ZD ticket. Currently I don't have ZD tickets creating OpsGenie alerts.

0 votes
Shivam Naik Atlassian Team Jun 16, 2022

Hi @Jeff Aronow ,

Happy to help!

At this time, having the corresponding Opsgenie link in the Zendesk ticket it creates isn't possible, though we have a Feature Request here https://jira.atlassian.com/browse/OPSGENIE-608 for it. I would recommend voting on it, and adding yourself as a Watcher; this will ensure that you receive updates from Engineering should it be implemented.

Please let me know if you have any follow up questions!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events