Opsgenie - connect to Jira SM outside the organization

Csaba Vertessy
Contributor
November 27, 2023

Hey folks,

Do you know if it is possible to link a different Jira SM outside the organization to our Opsgenie?

Use case: be able to we manage two Jira instances, one is ours the other one is from outside the organization.

We have Opsgenie in place, but we need to be able to create from/to our Opsgenie Incidents and Alerts in the remote instance.

Based on the documentation there is nothing about how 2 Jira Cloud instances could be linked to Opsgenie.

I was thinking about to use for that an API integration instead by setting up a webhook in Jira SM to send info to Opsgenie.

Any idea how it could be done?

1 answer

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Answer accepted
Alan Violada
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2023

Hey Csaba, Alan from the Opsgenie Support team here.

Looking at your use case, you should be able to accomplish this with the webhook-based JSM/Opsgenie integration:

Integrate Opsgenie with Jira Service Management 

 

 

Regards,

Alan

Csaba Vertessy
Contributor
November 30, 2023

Hey Alan,

thanks, it was sooooo obvious.... :)

Indeed, I was able to create the integration.

Cheers

Like Chris DeGidio likes this

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