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Opsgenie as ITSM Tool

craig_ross
craig_ross
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August 30, 2023

Can you use Opsgenie as an ITSM Tool?  I see you can do incidents but can it do Service Requests, asset management etc.  I don't believe it can.  

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Charlie Misonne
Charlie Misonne
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August 30, 2023

Hi!

No OpsGenie is not an full ITSM tool on its own. The main focus in alerting and on-call management. It does not have a portal where users can raise requests, no SLAs, etc.
The incidents in OpsGenie are good for internal usage when you link alerts with incidents. But if you want to serve a user base you should use Jira Service Management.

You can combine OpsGenie with Jira Service Management. OpsGenie is included in JSM premium plans for this.

A company I work at uses OpsGenie for alerting and JSM for incidents, service requests, problems, changes etc.

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