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Opsgenie app authentication for saml users

Hi Guys,

I have SSO configured for our Atlassian suite via SAML. I am trying out Opsgenie Android APP, and it fails my AD password.  It actually even doesn't try to bring me over to my SAML authenticator page. Is there anything special about it? 

Regards

1 answer

1 vote
Robert Atlassian Team Jul 19, 2021

Hey @Matvey Teplov ! 

 

If SSO is enabled for your account, you can expect to be redirected to your Identity Provider after entering your email. So the fact that it isn't redirecting might indicate either :

  • The email entered isn't the same one you have set up in Opsgenie, or
  • You have the wrong region selected in the app (app.opsgenie.com versus app.eu.opsgenie.com)

If you're still having issues logging in on your mobile device, I'd suggest opening a ticket at support.atlassian.com so that our team can gather some more details and troubleshoot this with you 

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