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Opsgenie alerts being ignored

Hi all,

We have configured an Opsgenie/Jira integration which has been working seamlessly.

In the last couple of weeks we have noticed that a couple of alerts were 'ignored' by Opsgenie so the team were not alerted. Upon checking I found that an 'Ignore' action had been set in the Opsgenie Integration. I have now deleted this and the alerting is working again.

I'd like to check the logs to see when this may have been set but can't seem to go back beyond 2nd March. Is there any way to search logs before that date? Is there anywhere else I can look (apart from the Debug/logs menu) to find out what may have changed?


1 answer

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 15, 2023

Hi @Carol Saldanha ,

Logs are only retained in the UI for 13 days.

Opsgenie does have a Logs API which shouldn't have a limit on pulling past logs, but this in only included with the Enterprise plan at this time.

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