Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Opsgenie alerts being ignored

Carol Saldanha
Carol Saldanha Mar 14, 2023

Hi all,

We have configured an Opsgenie/Jira integration which has been working seamlessly.

In the last couple of weeks we have noticed that a couple of alerts were 'ignored' by Opsgenie so the team were not alerted. Upon checking I found that an 'Ignore' action had been set in the Opsgenie Integration. I have now deleted this and the alerting is working again.

I'd like to check the logs to see when this may have been set but can't seem to go back beyond 2nd March. Is there any way to search logs before that date? Is there anywhere else I can look (apart from the Debug/logs menu) to find out what may have changed?

Carol

Answer
Watch
Like Be the first to like this
221 views

1 answer

0 votes
Nick H
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 15, 2023

Hi @Carol Saldanha ,

Logs are only retained in the UI for 13 days.

Opsgenie does have a Logs API which shouldn't have a limit on pulling past logs, but this in only included with the Enterprise plan at this time.

Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events