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Opsgenie alerting(paging) entire team when notes added to alert

Something odd began to occur starting this year in 2022.

 

We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation references the an on-call schedule, then 15m's it calls 3 people, then 20m's it calls everyone.

 

What we are seeing is that when a user adds a note to an alert, opsgenie will immediately call everyone.  This note comes from our integration is JSM.

 

We have other teams setup in our instance and this "Rule[Add Note][Add Notes]" doesn't have the save effect on their setup.  All JSM integrations are setup the same.

 

Any ideas? 

1 answer

Hi Chris,

We would be happy to help you figure out what's going on here. In this case though, we would need to get access to your account. Can you please go to support.atlassian.com and open a ticket there so we can request access? You can just paste the body of this post into your ticket. 

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